Manager, Technical Success (SaaS)

Location: Remote within the United States, with remote options associated with New York City, Boston, North Carolina, Atlanta, and Tampa, Florida.

Company

hirify.global builds an AI-powered Human Success Platform integrated with Microsoft 365 for workplace learning, engagement, and performance.

What you will do

• Lead, coach, and develop a team of Technical Success Architects while establishing playbooks, best practices, and operational processes.
• Partner with Sales on strategic enterprise opportunities through technical discovery, solution workshops, demonstrations, executive presentations, and solution design.
• Oversee technical onboarding, implementation, adoption, optimization, and post-sales delivery for customers.
• Advise strategic customers and support complex technical and commercial discussions, renewals, expansions, and executive escalations.
• Manage implementation and delivery partners, ensuring service quality, scalability, and customer satisfaction.
• Monitor team performance, capacity, utilization, customer outcomes, delivery efficiency, and technical risk.

Requirements

• Experience leading customer-facing technical teams in a SaaS environment.
• Background in Solution Engineering, Sales Engineering, Technical Consulting, or Solution Architecture.
• Experience supporting enterprise sales cycles and leading customer-facing technical discussions.
• Experience managing post-sales technical delivery, professional services, onboarding, or implementation teams.
• Experience managing external delivery and implementation partners.
• Strong commercial awareness, communication, and stakeholder management skills for technical and executive audiences.

Culture & Benefits

• 25 days of paid time off plus 11 federal holidays.
• Paid caregiver leave: 6 months for primary caregivers and 4 months for secondary caregivers.
• 401(k) matching of up to 6% from the first day.
• Company-paid medical, dental, and vision coverage at 70% for employees and families, with HSA options.
• 10% of working time dedicated to professional development, plus life insurance, disability coverage, wellbeing benefits, fitness membership, and a 24/7 counselling support line.