Senior Manager, Customer Success Architects, EMEA (SaaS/AI)

Location: Remote, with the role based in London, United Kingdom and aligned to EMEA. hirify.global can hire in countries where it has a legal entity.

Company

hirify.global develops collaboration software that helps teams work better together across different types of work.

What you will do

• Lead the global technical adoption strategy for Cloud Platform, Strategy Collection, and AI solutions.
• Manage and develop a high-performing team of Customer Success Architects serving enterprise customers.
• Launch programs, methodologies, and best practices that improve adoption and value realization.
• Oversee technical adoption and implementation projects, including governance and standardized management frameworks.
• Act as an executive sponsor for key accounts and build trusted relationships with customer stakeholders.
• Partner with Sales, Product, Customer Success, and Engineering to deliver integrated customer solutions.

Requirements

• 10+ years of experience in customer success, consulting, or SaaS implementation.
• At least 5 years in a leadership role managing large-scale, billable services portfolios and teams.
• Expertise in enterprise SaaS, cloud platforms, technical adoption, and modern development and integration approaches.
• Hands-on knowledge of hirify.global products and the hirify.global ecosystem.
• Experience leading teams, managing projects, influencing technical stakeholders, and driving customer adoption.
• Strong communication skills and a customer-centric approach.

Culture & Benefits

• Choice of working from an office, from home, or through a combination of both.
• Health and wellbeing resources.
• Paid volunteer days and community-focused benefits.
• Potential eligibility for bonuses, commissions, equity, and additional benefits.
• Commitment to equitable and inclusive hiring practices.