Customer Success Manager (Software Integrations)

Location: Stockholm, Sweden — Hybrid

Company

hirify.global develops mission-critical software for police, ambulance, fire and rescue services, and other public safety organisations.

What you will do

• Lead and coordinate customer implementation projects from project start through successful go-live.
• Manage project plans, timelines, risks, dependencies, activities, testing, acceptance, training, and launch readiness.
• Understand customer operational needs, technical environments, and implementation requirements.
• Coordinate internal technical teams, external partners, and customer stakeholders.
• Coordinate integrations with CAD systems, communication platforms, mapping services, and other third-party systems.
• Own post-go-live customer relationships, drive adoption, monitor customer health, and identify expansion opportunities.

Requirements

• At least 5 years of experience in customer success, implementation, technical project management, solution consulting, customer delivery, or a similar role.
• Proven experience managing complex customer implementation projects.
• Strong understanding of software integrations, APIs, system configuration, and technical delivery processes.
• Strong project coordination, stakeholder management, communication, ownership, and accountability skills.
• Ability to collaborate with developers, product teams, sales, support, partners, and customer organisations.
• Excellent communication skills in Swedish and English, plus a higher education degree, preferably in engineering, computer science, information systems, or a related field.

Culture & Benefits

• Flexible working conditions.
• Personal development opportunities.
• Inclusive culture.
• Work with current technologies without legacy systems and choose your own tools.
• Retirement benefits and a health care allowance.
• Work on technology supporting public safety and emergency response across the Nordics, the UK, and beyond.