обновлено 6 дней назад
Engagement Manager (Legal Tech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Engagement Manager (Legal Tech): Driving scaled adoption, retention, and expansion for Legora across a large EMEA portfolio of law firms and corporate legal teams with an accent on automated customer programs, portfolio health, and measurable customer outcomes. Focus on designing adoption playbooks, monitoring utilization data, running renewal and expansion motions, and coordinating Product, Engineering, Marketing, and Support teams.
Location: Stockholm, Sweden; on-site
Company
Legora provides an AI-native workspace that helps legal professionals analyze documents, automate workflows, and improve legal work.
What you will do
- Own the post-sale engagement motion for a large portfolio of law firms and corporate legal teams across EMEA.
- Design and improve tech-led onboarding, enablement, change-management, and adoption playbooks.
- Execute automated customer touchpoints, scaled training, digital value reviews, and strategic account interactions.
- Monitor adoption, utilization, customer health, risks, and growth opportunities using internal systems and data.
- Own renewal and expansion motions, including forecasting, portfolio hygiene, GRR, and NRR outcomes.
- Coordinate Product, Legal Engineering, Engineering, Product Marketing, and Support to improve customer outcomes and inform the roadmap.
Requirements
- Background in scaled customer success, renewal management, customer education, customer operations, or account management.
- Experience designing repeatable adoption playbooks and educational programs for large customer bases through digital channels.
- At least 3 years of relevant experience for Manager level or 5 years for Senior Manager level.
- Experience driving adoption, retention, and expansion across a high-volume client portfolio and owning commercial results.
- Technical and data fluency with customer success and CRM platforms, AI agents, learning management systems, and data visualization tools.
- Excellent Finnish and English communication skills, together with strong program management, prioritization, and interpersonal skills.
Nice to have
- Experience with high-growth B2B AI or Legal Tech companies.
- Experience working in fast-paced, early-stage environments and building new customer programs.
Culture & Benefits
- Ownership of customer outcomes with visibility across product, go-to-market, and support functions.
- Close collaboration with leadership and cross-functional teams.
- Fast-paced, entrepreneurial environment focused on high standards and direct feedback.
- Competitive compensation and meaningful equity participation.
- Stockholm office designed for focus and high performance.
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