Senior Manager, Customer Partner Success (Crypto/Payments)

Location: London, UK. Hybrid work with managers and teams deciding which 10+ days per month they work from the office.

Company

hirify.global builds cryptocurrency solutions for financial institutions, businesses, governments, and developers across Payments, Custody, and Stablecoins.

What you will do

• Manage relationships with hirify.global’s most valued enterprise clients, including global and regional banks, fintechs, and asset managers.
• Drive client retention, satisfaction, and organic growth strategies.
• Identify and develop upsell and cross-sell opportunities aligned with hirify.global’s product roadmap.
• Lead structured business reviews and provide tailored solutions based on client needs.
• Negotiate contractual and commercial terms and represent hirify.global at industry events when required.
• Consolidate client feedback and share it with Product partners.

Requirements

• 10+ years of experience in account or relationship management within financial services.
• 3+ years of experience in digital assets, payments, or a related field.
• Demonstrated success identifying and capitalizing on commercial opportunities within established client bases.
• Deep understanding of blockchain technology and/or traditional financial services, with experience working with decision-makers at large financial institutions.
• Excellent written and verbal communication, presentation, analytical, problem-solving, and collaboration skills.
• Strong knowledge of Salesforce and other relevant industry tools.

Nice to have

• Additional language skills.

Culture & Benefits

• Fast-paced startup environment with experienced industry leaders and opportunities for professional development.
• Professional development budget and learning opportunities focused on new technologies.
• Competitive salary, bonuses, equity, healthcare, retirement, family support, and mobile phone stipend.
• Flexible hybrid collaboration, team offsites, team activities, and company-wide meetings.
• Wellness reimbursement, vacation policy, R&R days, parental leave, family planning benefits, catered lunches, and stocked kitchens.