Manager, Interoperability Operations & Device Enablement (MedTech)

Location: On-site in Fort Worth, Texas, United States; U.S. time-zone operational coverage required. Travel up to 10%; relocation is not offered.

Company

hirify.global is a global eye-health company developing products and digital solutions that improve sight and patient outcomes.

What you will do

• Lead U.S. time-zone Level 3 operational support for Passive Scanners, Edge Devices, DICOM connectivity, third-party device integrations, EHR integrations, networking, and device firmware.
• Coordinate incident investigations, escalations, root cause analysis, corrective actions, support documentation, and operational readiness.
• Manage connected device lifecycle operations, including ordering, provisioning, inventory, kitting, deployment, replacement, retirement, and ongoing support.
• Own equipment vendor relationships, including contract execution, performance management, escalations, operational reviews, and inventory coordination.
• Partner with Product and Engineering teams to improve device supportability, operational readiness, and customer experience.
• Establish and report KPIs covering incident resolution, vendor responsiveness, inventory accuracy, device availability, firmware compliance, and recurring issue reduction.

Requirements

• Bachelor’s degree or equivalent directly related experience; alternative experience combinations are accepted.
• At least 5 years of relevant experience.
• Fluent English reading, writing, comprehension, and communication skills required.
• Experience with connected devices, IoT platforms, medical devices, networking infrastructure, or enterprise technology solutions.
• Strong knowledge of network troubleshooting, including device connectivity, firewalls, DNS, VPNs, routing, and customer network environments.
• Experience with device firmware, configuration, software updates, hardware lifecycle operations, vendor management, and service delivery.

Nice to have

• Experience with healthcare interoperability technologies such as DICOM, HL7, FHIR, APIs, or integration platforms.
• Experience in healthcare technology, medical devices, digital health, or other regulated environments.

Culture & Benefits

• Inclusive environment focused on innovation, progress, and global eye health.
• Growth and development opportunities.
• Health, life, retirement, and flexible time-off benefits.
• Up to 10% travel is expected.
• No visa sponsorship or relocation support is available.