Senior IT Support Engineer (macOS)

Location: Paris, France; hybrid work model with on-site hardware logistics.

Company

Climate technology company helping businesses manage and reduce their climate impact.

What you will do

• Own the IT helpdesk and provide day-to-day support for internal users across the macOS ecosystem in line with SLAs.
• Manage the full lifecycle of Macs and peripherals, including preparation, imaging, configuration, shipping, retrieval, repair, and reassignment.
• Run hardware onboarding and offboarding for joiners and leavers, including during peak hiring periods.
• Maintain accurate device inventory and stock of spares, accessories, and shipping materials.
• Coordinate repairs, RMAs, returns, vendors, and couriers.
• Perform endpoint enrollment and management through MDM while documenting and improving support processes.

Requirements

• Senior, autonomous IT support or IT operations experience.
• Deep hands-on experience with macOS and an MDM such as Jamf, Kandji, or Mosyle.
• Strong experience with device lifecycle management, fleet logistics, and high-volume helpdesk operations.
• Comfortable working on-site and handling hardware logistics in person.
• Experience in a fast-paced, remote-friendly company, with strong problem-solving and organizational skills.
• Fluent English and French, with excellent written and spoken communication.

Culture & Benefits

• Hybrid work model with offices in Paris, Montpellier, London, and Denver.
• Collaboration with the CTO domain, VP Compliance, IT & Security, and an existing IT Support Specialist.
• Work at a certified B Corporation focused on social and environmental impact.
• Opportunity to contribute to a climate-focused mission and improve operational support processes.