Global Sales & Technical Support Assistant (E-commerce)

Location: Paris, France; hybrid model with typically 2 remote days per week

Company

hirify.global operates a global fashion marketplace focused on more sustainable buying and selling through circularity.

What you will do

• Provide daily operational and sales support to professional sellers across Europe, the US, and APAC.
• Manage end-to-end onboarding for new professional sellers until they become active on the platform.
• Support Market and Project Managers with partner initiatives and supply development projects.
• Educate sellers on sales strategies, platform tools, and best practices to improve commercial performance.
• Provide first-line technical support, triage incidents in JIRA, and coordinate escalations with internal technology teams.
• Lead technical onboarding and integrations using APIs, bulk-upload tools, and inventory management systems, while documenting recurring issues and seller feedback.

Requirements

• At least 2 years of experience in partner or sales support, B2B operations, or technical account support in e-commerce or marketplace environments.
• Strong written and verbal communication skills in French and English.
• Analytical mindset with the ability to identify operational bottlenecks, structure feedback, and propose scalable improvements.
• Proficiency in MS Excel for tracking, reporting, and operational analysis.
• Experience with or strong interest in APIs, bulk-upload tools, inventory management systems, and technical troubleshooting.
• Strong organization, attention to detail, problem-solving skills, decisiveness, and ability to meet deadlines.

Nice to have

• Italian language skills.

Culture & Benefits

• Purpose-driven work supporting circularity and reducing waste in the fashion industry.
• Global products used by millions of users across more than 70 countries.
• International environment with colleagues from more than 50 nationalities.
• Career development, continuous feedback, a dedicated learning budget, and opportunities to work on AI, marketplace dynamics, and scalability.
• Hybrid work with trust and autonomy, plus health coverage, lunch vouchers, Gym-Pass, bonus, and additional location-based benefits.
• Two paid days per year to support a cause of personal choice.