Technical Support Specialist French-speaking Markets (EV Charging)

Location: Paris, France

Company

hirify.global develops intuitive electric vehicle charging solutions for homes, housing cooperatives, installers, and charging point operators.

What you will do

• Support customers and partners through tickets, calls, and other channels.
• Act as a technical advisor for installers, distributors, and charging point operators.
• Guide customers on installation practices, integrations, and the use of charging solutions.
• Collaborate with sales during customer onboarding and long-term support.
• Improve onboarding and support processes to make them more scalable and reduce recurring questions.
• Support pre-sales activities, attend trade shows and events, and share customer feedback with product teams.

Requirements

• Experience in technical support or a similar customer-facing role.
• Experience with EV charging, energy systems, or electrical installations.
• Understanding of low-voltage electrical systems is an advantage.
• Ability to explain technical topics clearly and simply.
• Experience with support tools such as ticketing or CRM systems.
• Fluency in French and English, both written and spoken.

Culture & Benefits

• Flexible, trust-based working style focused on results.
• Hardware provided for work.
• Career growth and competence development opportunities.
• Insurance, pension benefits, and a yearly bonus scheme.
• hirify.global product allowance, social events, and a collaborative multidisciplinary environment.