Sales Support Specialist (Fintech)

Location: Sofia office or Varna, Bulgaria

Company

hirify.global provides payment solutions, multicurrency accounts, e-commerce tools, and related services for businesses.

What you will do

• Provide operational and administrative support to sales teams, resellers, agents, and partners.
• Handle partner requests, process orders, and coordinate with internal teams to resolve operational issues.
• Monitor CRM data quality, prepare pipeline reviews, and report on sales performance and revenue KPIs.
• Review sales call quality and provide findings and coaching points to sales managers.
• Monitor merchant activation and early churn signals, supporting retention actions and follow-up.
• Improve processes, maintain documentation, and use AI tools and automation to reduce manual work.

Requirements

• 1–3 years of experience in Sales Support, Sales Operations, Sales Administration, Customer Success, or a similar role.
• Strong analytical, organizational, problem-solving, and communication skills.
• Good knowledge of Microsoft Office, especially Excel, including pivot tables, lookups, and formulas.
• Experience with CRM systems, ticketing platforms, or other business applications.
• Understanding of sales pipelines and KPIs such as conversion, activation, churn, and revenue.
• Good command of English, written and spoken.

Nice to have

• Experience with HubSpot or similar CRM platforms, Zendesk, Jira, Asana, or related tools.
• Experience supporting sales teams, resellers, or business partners.
• Experience with call quality monitoring, sales coaching, or training.
• Background in fintech, payments, or financial services.
• Knowledge of an additional European language, especially Italian.

Culture & Benefits

• International team and high-tech work environment.
• Annual salary reviews, promotions, performance bonuses, and training opportunities.
• Annual individual development budget and access to LinkedIn Learning.
• 25 days of annual paid leave, increasing up to 30 days.
• Health insurance with dental and optical coverage, meal vouchers, Multisport card, and public transport pass for Sofia.
• Team-building activities, social events, free office refreshments, and a referral bonus.

Hiring process

• Submit a CV in English through the application form.
• Only shortlisted candidates will be contacted.