Junior Solutions Engineer (German)

Location: Berlin, Germany. Work Monday-Friday, 9am-6pm Berlin time. This position is not eligible for visa sponsorship.

Company

hirify.global provides a unified IT operations platform for endpoint management, patching, backup, and remote access, serving nearly 40,000 customers in more than 140 countries.

What you will do

• Guide customers through implementation of the hirify.global solution and support the onboarding process.
• Respond to customer inquiries through email, phone, and Zendesk or other ticketing systems.
• Evaluate request complexity, provide timely instructions and documentation, and escalate issues when needed.
• Work with sales and account management teams to understand customer requirements and provide implementation support.
• Collaborate with cross-functional teams to resolve critical product issues and reduce problem-resolution cycle time.
• Create knowledge base articles and share issue resolutions or workarounds with partner teams.

Requirements

• At least 2 years of experience in a customer service-related position.
• Fluent German and English.
• Proficiency with Windows, including the Windows registry and services, plus working knowledge of Linux and Mac.
• Strong verbal and written communication, organization, prioritization, and multitasking skills.
• Ability to work independently and collaboratively in a global environment while following established processes.
• Customer-focused problem-solving skills, sound judgment, adaptability, empathy, and patience.

Nice to have

• Previous experience with IT software.
• Experience with Zendesk or other CRM ticketing software.

Culture & Benefits

• Professional development through a training platform.
• Lunch covered at the office three times per week.
• Access to a corporate benefits platform with brand discounts.
• Competitive compensation and an international, intercultural work environment.
• Office location near Alexanderplatz with convenient public transport access.