Customer Service Representative (f/m/d) (Semiconductor)

Location: Göttingen, Germany

Company

hirify.global develops and manufactures photonics solutions, opto-mechanical modules, optical systems, and components for semiconductor equipment, scientific research, industrial production, security, aerospace, and other markets.

What you will do

• Provide commercial support to national and international customers, especially in the semiconductor market.
• Create customer-specific quotations and coordinate projects with Sales and business segments.
• Process orders, special customer orders, pricing agreements, project orders, and deadline tracking.
• Handle returns, credit and debit notes, customer invoices, order documentation, and digital customer files.
• Maintain SAP master data and process delivery lists and export reports in customer portals.
• Coordinate delivery approvals, liaise with shipping departments, support process improvement projects, and prepare operational reports and metrics.

Requirements

• Completed commercial training or a comparable degree.
• Several years of experience in customer service, order management, or a similar role in manufacturing.
• Very good knowledge of SAP SD and experience with customer portals.
• Confident use of Microsoft Office, especially Excel, Outlook, and Word.
• Good written and spoken English, strong communication and teamwork skills, and a customer-oriented approach.
• Structured, independent, analytical, solution-oriented, and resilient working style with a strong understanding of business processes.

Culture & Benefits

• Work with international customers and interdisciplinary teams.
• Support cross-departmental projects and continuous process improvement.
• Contribute to photonics solutions for demanding semiconductor and industrial applications.
• Inclusive consideration of applicants regardless of gender, cultural or social background, age, religion, ideology, disability, or sexual identity.