Medical Support & Health Coaching Lead (Healthcare)

Location: DE - HQ - Berlin, Germany

Salary: €55,000–€75,000 gross per year, depending on experience and qualifications, plus additional benefits.

Company

hirify.global builds long-term digital healthcare services, including Juniper, a weight-management program combining GLP-1 medication, personalised nutrition, movement support, and clinician-led care.

What you will do

• Lead and develop the medical support seniors and health coaching leadership structure in Germany.
• Own response times, resolution, CSAT, and quality metrics, identifying issues and addressing root causes.
• Map and improve the medical-support journey from the first patient contact through resolution.
• Scale health coaching, including webinars, coach preparation, and the overall service model.
• Partner with product and engineering on in-app content and tools that reduce avoidable support requests.
• Work with clinical operations, legal, Patient Experience, and international teams to build a scalable patient-support model.

Requirements

• Professional fluency in German and strong English for reading tickets, reviewing content, and running quality checks.
• Approximately 7–12 years of experience leading support or patient operations.
• Experience managing large teams in a high-touch or sensitive environment, ideally healthcare or patient services.
• Hands-on experience improving operational processes and working with performance metrics.
• Experience working cross-functionally and across countries in a high-growth company.
• Based in Berlin, Germany for the role at the German headquarters.

Nice to have

• Medical or clinical background.

Culture & Benefits

• Work directly on human medical support and health coaching as a core part of patient care.
• Join an established, motivated team with a highly rated service.
• Collaborate with medical support and health coaching teams in the UK and Australia.
• Work closely with German business leadership, where operational ideas can move quickly to decisions.
• Additional benefits are provided alongside the salary.