Critical Services Manager (Data Centers)

Location: USA

Company

hirify.global develops, owns, operates, and services data centers for large technology companies.

What you will do

• Lead safe, reliable, compliant, and cost-effective data center operations, maintenance, controlled work, and project readiness.
• Manage Facility Shift Managers, shift teams, service partners, operating plans, handovers, documentation, maintenance activities, alarms, spares, and CMMS records.
• Maintain operating procedures, risk registers, assessments, change controls, critical approvals, and emergency response processes.
• Oversee HSE readiness, permit-to-work processes, hazard assessments, emergency drills, incident investigations, and corrective actions.
• Manage customer relationships, service level agreements, KPI reporting, escalations, business reviews, and operational improvement initiatives.
• Support cost controls, quotations, forecasting, contract administration, project delivery, commissioning, and capital works.

Requirements

• Bachelor’s degree in engineering or facility management preferred; equivalent experience considered.
• 6+ years of relevant experience, including preferably 3+ years in data centers or other critical environments.
• Strong understanding of critical environment design, maintenance, and operations.
• Proven people management skills and experience leading high-performing teams.
• Ability to build trusted relationships with employees, customers, vendors, and external stakeholders.
• Strong communication, organization, accountability, adaptability, and attention to detail.

Culture & Benefits

• Inclusive workplace focused on diversity, equity, inclusion, and belonging.
• Welcoming and safe work environment with equitable access throughout the hiring process.
• Supportive benefits designed to accommodate employees from diverse backgrounds.