Principal CSM, Strategic (Korean Speaking)

Location: Remote; role listed in Seoul, South Korea. hirify.global can hire in countries where it has a legal entity.

Company

hirify.global develops collaboration and work-management software solutions used by teams and enterprise organizations worldwide.

What you will do

• Build trusted-advisor relationships with C-suite and executive customers and help them realize value throughout the customer lifecycle.
• Develop Success Plans with customers and account teams, including business reviews, regular check-ins, and strategic planning sessions.
• Guide complex enterprise implementations involving multiple global partners.
• Drive product adoption, change management, solution expansion, and growth across strategic accounts.
• Identify and mitigate churn risks through proactive intervention, escalation, and collaboration with account teams.
• Represent the voice of strategic customers internally and collaborate with product, sales, support, and marketing.

Requirements

• 8–10+ years of experience in Customer Success or account management with strategic customers using complex SaaS product portfolios.
• Experience managing an enterprise book of business of approximately 20 accounts and balancing strategic engagements with a portfolio approach.
• Experience establishing trusted-advisor relationships, developing Success Plans, and defining business-aligned success metrics.
• Understanding of Jira and Confluence end-user use cases, ways of working, and configuration trade-offs.
• Experience with Gainsight or a similar CRM tool, Salesforce, and BI tools such as Tableau.
• Korean-speaking ability required; remote work is available in countries where hirify.global has a legal entity.

Culture & Benefits

• Flexible choice of working from an office, from home, or through a combination of both.
• Health and wellbeing resources.
• Paid volunteer days.
• Benefits, bonuses, commissions, and equity may be available depending on eligibility.
• Equal-opportunity workplace with recruitment accommodations available when needed.