Customer Support Specialist II - After Hours (Logistics)

Location: On-site in Monterrey, Nuevo León, Mexico. Full-time evening shift: Monday–Thursday, 7:00 PM–3:00 AM; Saturday, 7:00 AM–5:00 PM.

Company

hirify.global combines transportation technology, people, and freight capacity to help companies move goods reliably and efficiently using real-time shipment data.

What you will do

• Monitor shipments, perform track-and-trace activities, and maintain accurate load statuses and milestones in the TMS.
• Plan and schedule orders within required timelines while resolving system exceptions, errors, and operational discrepancies.
• Coordinate with carriers, customers, facilities, and internal stakeholders to collect updates, documentation, and proof of delivery.
• Monitor customs and cross-border shipment activities, including transportation between Mexico and the United States.
• Prepare operational reports and KPI updates, analyze shipment trends, and identify risks to service levels.
• Escalate service failures and capacity concerns while supporting contingency management, pilots, and peak-season planning.

Requirements

• Bachelor’s degree.
• At least one year of professional experience in operations, customer service, transportation, supply chain, logistics, or a related field.
• Advanced written and conversational English with strong verbal and written communication skills.
• Intermediate Microsoft Excel skills.
• Knowledge of customer service principles, stakeholder management, and operational process management.
• Ability to manage multiple priorities in a fast-paced environment with a strong sense of urgency.

Nice to have

• Working knowledge of Transportation Management Systems.
• Understanding of transportation and logistics operations, shipment lifecycle management, and carrier performance metrics.
• Experience with cross-border transportation processes between Mexico and the United States.
• Strong analytical, problem-solving, and organizational skills.

Culture & Benefits

• On-site work in Monterrey under a defined evening and weekend schedule.
• Collaboration with customers, carriers, facilities, and internal operational teams.
• Exposure to real-time transportation data, operational performance management, and process improvement initiatives.
• Work performed in accordance with Mexican Labor Law.