System Technical Support L2 (Robotics)

Location: Markham, Ontario, Canada

Company

hirify.global develops autonomous mobile robot solutions for warehouse and supply chain automation, including picking, moving, and sorting systems.

What you will do

• Troubleshoot and resolve complex technical issues escalated from L1 support, including system anomalies, performance bottlenecks, and integration failures.
• Prepare technical case studies, solution documentation, and knowledge-base improvements.
• Collaborate with R&D, product, and other departments on system upgrades and root-cause analysis.
• Analyze issues involving databases, operating systems, and application logic, and drive them through resolution.
• Provide customer support, technical guidance, and training for L1 teams and customers.

Requirements

• Bachelor’s degree or higher in Computer Science, Automation, Logistics, or a related field.
• At least 3 years of experience in system support or operations, ideally in robotics, logistics automation, WMS, or large-scale internet systems.
• Strong MySQL and SQL skills, including query optimization, transactions, locking mechanisms, performance tuning, and troubleshooting.
• Linux administration and diagnostics experience, including shell scripting and command-line tools.
• Ability to read Java application code for log analysis and issue identification, with knowledge of networking fundamentals and application service architectures.
• Strong logical analysis, resilience under pressure, customer service orientation, and cross-team communication skills.

Nice to have

• Experience using AI tools for log analysis, failure prediction, code investigation, or automated documentation, with basic knowledge of machine learning and natural language processing.
• English and Chinese working-language proficiency for technical communication and documentation.
• Experience with robot scheduling systems, Warehouse Management Systems, or Warehouse Control Systems.
• Openness to business travel or relocation to Toronto, Canada, or London/Manchester, UK.

Culture & Benefits

• Collaborative, technology-focused environment centered on customer outcomes.
• Cross-functional work with R&D, product, support, and customer teams.
• Culture focused on practical execution, continuous learning, and knowledge sharing.
• Work supports robotics-based improvements to warehouse and supply chain operations at scale.