Director, Member Communications (Healthcare)

Location: Remote

Company

hirify.global improves health care outcomes through transparent, clinically focused, and technology-enabled pharmacy benefit management.

What you will do

• Build and execute member communications plans supporting business objectives and health updates.
• Develop clear, consistent, patient-centered messaging across letters, postcards, email, app notifications, QR codes, and online tools.
• Oversee communication workflows, requests, timelines, deliverables, compliance, accuracy, and security.
• Coordinate print and mail vendors, establish quality-control processes, and manage vendor performance.
• Lead the transition from single-channel communications to multi-channel and digital-first distribution.
• Collaborate with Clinical, Analytics, Legal, Finance, Operations, Formulary Strategy, Client Management, agencies, and product partners.

Requirements

• Bachelor’s degree in Communications, Marketing, Business, or a related field; an MBA is preferred.
• At least 10 years of experience in Marketing or Communications, preferably in healthcare.
• Exceptional verbal, written, interpersonal, problem-solving, and facilitation skills.
• Demonstrated ability to collaborate effectively and influence stakeholders at all organizational levels.
• Ability to take initiative, adapt quickly, and work effectively in a fast-paced, growth-oriented environment.
• Proficiency in Microsoft Office Suite and project management tools.

Culture & Benefits

• Opportunity to influence change in pharmacy benefits management and improve patient outcomes.
• Team-oriented, positive, and solution-focused working culture.
• Competitive compensation with health, dental, vision, and other benefits.
• Remote employees are expected to maintain a professional, distraction-free work environment.