Change and Communications Lead (Membership)

Location: Hybrid role based across Sydney CBD and Sydney Olympic Park offices, with work from home as required and agreed

Company

hirify.global is a member-owned Australian organisation operating roadside assistance, electric vehicle charging, car rental, ferry, cruise, holiday park and resort businesses.

What you will do

• Lead change management activities across the Membership portfolio, including stakeholder and change impact assessments.
• Develop integrated change, communications, engagement and readiness plans aligned with project, sprint, release and go-live milestones.
• Prepare Contact Centre and frontline teams through FAQs, key messages, leader briefings, learning updates and knowledge content.
• Plan and facilitate workshops, showcases, demonstrations, briefings, feedback sessions and readiness reviews.
• Lead Membership internal communications, Town Halls and senior-leader communications across multiple channels.
• Develop engagement initiatives for MyNRMA Rewards, including incentive programs, competitions, leaderboards and an app champion network.

Requirements

• 5+ years of experience across change management, internal communications and employee engagement, preferably in a complex customer-facing organisation.
• Change management certification such as Prosci, ADKAR or equivalent, with practical application.
• Experience managing change adoption and preparing frontline teams for customer-facing changes.
• Experience delivering communications and change across multiple concurrent projects using Agile and/or traditional delivery approaches.
• Excellent written, verbal and editorial skills, with strong stakeholder management across senior leaders, project teams and operational functions.
• Relevant qualification in communications, business, marketing or a related discipline is desirable.

Culture & Benefits

• Progressive flexibility, leave and wellbeing benefits.
• Travel discounts on SIXT car rental, cruises and NRMA Holiday Parks and Resorts.
• Complimentary myNRMA membership with roadside assistance and member discounts.
• Discounts on NRMA personal insurance products and a range of retail, entertainment, fitness and travel services.
• Opportunities to grow, progress or relocate within the hirify.global.
• Inclusive workplace welcoming people from diverse backgrounds and communities.

Hiring process

• Successful applicants must complete pre-employment checks.