Manager, Customer Service

Location: Salt Lake City, UT, United States; office and/or remote work environment. Travel 3–4 times per year may be required for training, in-person meetings, and strategy sessions.

Salary: $26.04–$32.53 per hour

Company

hirify.global, part of RB Global, operates an omnichannel marketplace and auction platform for commercial assets, vehicles, and equipment across more than 170 countries.

What you will do

• Provide strategic leadership and direction for customer service across RB Global brands.
• Lead customer service agents and mentor the Supervisor responsible for daily buyer interactions.
• Manage second-level escalations from internal and external customers.
• Monitor team performance, career development, customer service KPIs, and operational processes.
• Create and manage the annual departmental budget, reviewing results monthly and taking corrective action when needed.
• Champion corporate projects and customer care initiatives that improve service quality, cost efficiency, and resource utilization.

Requirements

• 2–3 years of experience in a people management role.
• At least 2 years of experience working with cross-functional teams.
• 3 years of customer service and/or operational support experience.
• Strong problem-solving, conflict-resolution, verbal communication, written communication, organization, and attention-to-detail skills.
• Ability to multitask, meet strict deadlines, and perform effectively in high-pressure situations.
• Must be legally entitled to work in the United States.

Culture & Benefits

• Medical, dental, vision, and basic life insurance for full-time employees.
• 401(k) plan with a 100% company match on the first 4% contributed.
• 15 days of paid time off per year.
• Work may be performed in an office and/or remote environment, with occasional travel for collaboration and training.