Customer Success Engineer (Cybersecurity)

TL;DR

Customer Success Engineer (Cybersecurity): Providing post-sales technical leadership and guidance to clients, ensuring successful adoption of technologies with an accent on resolving technical issues and documenting problem resolution steps. Focus on working with cross-functional teams and internal stakeholders to improve the product and customer experience.

Location: Must have TS/SCI with a CI Clearance

Salary: $200,000/yr to $240,000/yr + bonus and stock options

Company

hirify.global provides a vendor-agnostic "digital twin" of the network, enabling network operators to instantly verify security posture, accelerate troubleshooting, avoid outages, and modernize network management.

What you will do

• Provide advice and guidance as the hirify.global subject matter expert to ensure successful ongoing usage and adoption of our technologies.
• Take ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures.
• Walk customers through the various stages of adoption with hirify.global Platform.
• Work directly with our internal Product Management, Engineering, Sales and Marketing teams.

Requirements

• B.S. Computer Science or equivalent educational experience.
• TS/SCI with a CI Clearance Required
• 5+ years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or Governmental agencies.
• Strong understanding of Networking and Security fundamentals.
• Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skills.
• Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems.

Nice to have

• One or more of the following certificates: CCIE, JNCIE or VCDX.
• Experience in working for a startup company.
• Working knowledge of API driven workflows and scripting languages (Python, bash, jq, graphql, etc)

Culture & Benefits

• Tremendous industry recognition, including “Cool Vendor in Enterprise Networking” by Gartner, “Product of the Year” by Cloud Computing, “Hot Company” by Cyber Defense Magazine, “Enterprise Cloud Computing Software of the Year,” and has been named to Fortune’s “Best Workplaces in the Bay Area” list.