Senior Customer Deployment Engineer (Kubernetes)

Location: London, United Kingdom. Hybrid work with three days per week in the London office; the role also requires onsite customer work and travel as needed.

Company

hirify.global Technologies builds secure infrastructure and software platforms for government and commercial environments, including the ACRA platform for protecting critical data.

What you will do

• Lead customer installations from technical discovery and infrastructure readiness assessment through deployment, validation, and operational handover.
• Gather requirements covering workloads, infrastructure constraints, integrations, security, availability, and acceptance criteria.
• Install and configure ACRA across cloud, on-premise, and customer-managed environments using the Onboarding Wizard and supported deployment workflows.
• Plan and execute platform upgrades, including compatibility checks, maintenance windows, backups, recovery procedures, and post-upgrade validation.
• Troubleshoot deployment and live-environment issues across Kubernetes, Linux, networking, storage, and application dependencies.
• Improve installation tooling, unattended upgrade workflows, documentation, runbooks, and customer operational readiness.

Requirements

• Strong hands-on experience deploying, troubleshooting, and operating production software on Kubernetes.
• Practical Linux knowledge covering networking, DNS, TLS, persistent storage, containers, and access controls.
• Experience delivering production upgrades, handling failed changes, and performing backup, recovery, and service validation.
• Familiarity with Helm, GitOps, and infrastructure or deployment automation.
• Experience working directly with customers or external technical stakeholders, gathering requirements, and managing delivery expectations.
• Willingness to work onsite with customers, travel as required, and support agreed maintenance windows.

Nice to have

• Experience with OpenShift or Kubernetes in on-premise, bare-metal, restricted, or air-gapped environments.
• Experience in regulated, sovereign, government, defence, or other security-critical settings.
• Familiarity with Terraform, Ansible, Argo CD, monitoring, secrets management, distributed storage, or Kubernetes networking.
• Experience improving installation tooling, writing operational documentation, or delivering customer training.

Culture & Benefits

• Hybrid work model with collaboration in the London office.
• Equity participation and competitive salary.
• Employer pension contributions and private health insurance.
• Company retreats and meetups designed to support collaboration and work-life balance.
• Inclusive, compassionate, and flexible working culture.