Credit Bureau Disputes Specialist (Financial Services)

Location: Remote role associated with Mount Laurel, New Jersey, United States of America

Salary: $23.25–$30.75 USD per hour

Company

TD is a large financial institution serving households and businesses across Canada, the United States, and other markets.

What you will do

• Research direct and indirect credit bureau disputes using internal systems, third-party data sources, and customer account information.
• Respond to customers and credit reporting agencies by mail, email, and through e-OSCAR Automated Consumer Dispute Verification processes.
• Investigate feedback from credit bureaus and internal reporting, correct inaccurate account information, and document resolutions.
• Apply credit-related policies, federal regulations, and industry standards while protecting sensitive consumer and company information.
• Identify process improvements, resolve inquiries and complaints, and escalate complex or unusual cases to lead or supervisory staff.
• Meet service-level, quality, schedule, and punctuality requirements, including weekday and occasional weekend or overtime work when needed.

Requirements

• Associate's degree or equivalent work experience.
• 3+ years of experience in financial services.
• Knowledge of state and federal laws and agencies related to collections, including the Fair Credit Reporting Act and Dodd-Frank Act.
• Strong analytical, problem-solving, decision-making, communication, teamwork, attention-to-detail, and accuracy skills.
• Knowledge of Microsoft Excel and basic computer skills, with typing speed of 40+ words per minute and 10-key keypad use.
• Ability to work reliably in a corporate environment, learn role-related technology, and maintain confidentiality.

Nice to have

• Experience researching, investigating, and resolving credit bureau disputes involving retail credit card accounts.
• Additional knowledge of FCRA requirements.

Culture & Benefits

• Training and onboarding are provided for the role.
• Regular development and performance conversations, online learning, and mentoring programs.
• Benefits include health and well-being programs, savings and retirement plans, paid vacation and holiday time, banking discounts, and career development support.
• Respectful workplace with equal opportunity and accommodation support.

Hiring process

• Selected candidates will be contacted to schedule an interview.
• Application outcomes are communicated by email or phone when possible.