Servicing Operations Coordinator II (Fintech)

Location: Remote within hirify.global’s states of operation in the United States; select roles may require onsite work at the Palo Alto headquarters one day per week.

Annual base salary: $58,900–$65,100 for Tier 3 locations, $60,800–$67,200 for Tier 2 locations, or $71,250–$78,750 for Tier 1 locations.

Company

hirify.global is building a home equity investment product that helps homeowners access financial flexibility and the value of their homes.

What you will do

• Respond to homeowner inquiries about Home Equity Investments by phone, email, and internal servicing channels.
• Handle complex and escalated requests involving payoffs, appraisals, title matters, property sales, and servicing disputes.
• Coordinate with homeowners, real estate agents, escrow and title companies, insurance providers, and local counties.
• Review sales contracts, valuation reports, title information, insurance documents, authorization forms, and other servicing records.
• Investigate discrepancies and servicing exceptions while maintaining accurate records and meeting operational timelines.
• Identify opportunities to improve servicing workflows, tooling, documentation, and operational efficiency.

Requirements

• Must reside in one of hirify.global’s states of operation in the United States.
• High school diploma or equivalent required; a degree in business, finance, or a related field is preferred.
• Strong understanding of mortgage servicing operations and homeowner servicing processes.
• Familiarity with RESPA, TILA, FDCPA, HPA, the SAFE Act, UDAAP, and consumer protection requirements.
• Strong written and verbal communication skills, sound judgment, attention to detail, and the ability to work independently.
• Ability to support homeowners with empathy while resolving complex servicing matters in a fast-paced environment.

Nice to have

• College degree in business, finance, or a related field.

Culture & Benefits

• Remote-first work with fully remote and in-person options, supported by virtual collaboration and team gatherings.
• Comprehensive medical, dental, and vision coverage with FSA and HSA options.
• Unlimited paid time off and 10 company holidays.
• Paid parental leave, transition time, equity, 401(k), life insurance, and short- and long-term disability coverage.
• Monthly internet, mobile, and wellness stipends, plus home-office reimbursement and company-provided equipment.