Technical Account Manager (Ai Platform)

TL;DR

Technical Account Manager (AI Platform): Supporting a portfolio of strategic clients, providing technical expertise and strong interpersonal skills to solve challenging customer situations. Focus on hirify.global platform architecture, deployment, platform operations, upgrades, and best practices for platform usage.

Location: Hybrid

Company

hirify.global is The Universal AI Platform™, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents.

What you will do

• Collaborate with the customer and the internal account team to jointly identify short and long-term priorities and develop the associated engagement plan
• Manage project milestones in partnership with Customer Success Managers and clients, contribute to deliverables, provide regular status updates and proactively identify and mitigate issues and risks
• Serve as a central point for client technical information and contribute to the account strategy alongside the broader account team
• Act as the primary technical advisor for client teams, providing guidance and hands-on support across a range of areas
• Assist clients in integrating the product into their systems and troubleshoot technical challenges

Requirements

• 7+ years of experience in a customer-facing technical role
• Native or bilingual proficiency in German
• Strong communication and client relationship skills
• Experience supporting both pre- and post-sales engagements
• Proficiency in Linux system administration, including networking
• Hands-on experience with cloud platforms (AWS, Azure, GCP) and the Kubernetes ecosystem

Nice to have

• Experience with Python
• Data-Science knowledge
• Basic knowledge of Java
• Familiarity with ML-Ops practices and tools

Culture & Benefits

• Be part of a journey to shape the ever-evolving world of AI
• Make a significant impact in a company that values innovation, collaboration, and your personal growth

Hiring process

• Initial call with a member of our Technical Recruiting team
• Video call with the TAM Hiring Manager
• Technical Assessment to show your skills (Home Test)
• Debrief of your Tech Assessment with TAM Team members
• Final Interview with the VP Field Engineering