Head of Customer Success - Loyalty and Partner Platforms (B2B)

Location: Remote worldwide

Company

hirify.global operates a loyalty points exchange platform that enables businesses and loyalty programs to issue and redeem rewards with real purchasing value.

What you will do

• Own end-to-end onboarding for B2B customers, from technical setup through go-live.
• Lead launch checklists covering integrations, balance top-ups, listings, and communication reviews.
• Manage operational customer relationships and align success strategies and KPIs with sales.
• Improve customer visibility and performance across partner cross-media touchpoints while ensuring brand and compliance standards.
• Maintain a high-quality HubSpot CRM using AI to log interactions, enrich data, identify stale records, and keep pipelines accurate.
• Lead customer reviews, analyze performance data, resolve issues, and use AI to categorize tickets, draft responses, and surface relevant knowledge-base content.

Requirements

• Fluent German and English.
• 5+ years of experience in customer success, account management, or partner onboarding within loyalty, SaaS, or payments.
• Experience using AI tools such as Claude to build workflows and automations.
• Understanding of digital integrations, including API connections, web links, voucher uploads, and campaign dashboards.
• Hands-on experience with HubSpot or comparable CRM systems.
• Structured ownership, consultative communication, multi-project management, and comfort working across teams and time zones.

Culture & Benefits

• Fully remote work worldwide.
• Competitive monthly salary package.
• Equity share and hirify.global tokens (QBX).
• Fast-paced remote startup environment.
• AI-first international team focused on continuous learning and customer impact.