Lead Cloud Applications Consultant

Location: Waterloo, Ontario, Canada. General office environment with participation in an on-call rotation and occasional work outside standard hours based on customer priorities, critical incidents, project schedules, system reliability issues, deadlines, or time-zone differences.

Salary: $110,960–$160,960 annually, with actual compensation varying based on education, experience, skills, geographic location, and internal and external market factors.

Company

hirify.global is a global information management company developing cloud and enterprise technology solutions.

What you will do

• Own the end-to-end technical success journey for strategic cloud customers, from onboarding and stabilization through adoption, optimization, renewal readiness, and growth.
• Develop customer-specific technical success plans aligned with business outcomes, architecture, operational health, service commitments, and lifecycle milestones.
• Act as the primary technical advisor and liaison between customers and hirify.global teams, including Cloud Operations, Product, Engineering, Professional Services, and Customer Success.
• Lead technical governance, service reviews, risk mitigation, lifecycle planning, and coordination during critical incidents and complex escalations.
• Guide customers through upgrades, migrations, releases, changes, capacity planning, resilience initiatives, and other cloud lifecycle events.
• Create reusable technical guidance, knowledge, and best practices for the broader Technical Success organization.

Requirements

• 5–7 years of experience in technical consulting, technical account management, cloud services, enterprise application management, or a comparable customer-facing technology role.
• Experience leading strategic customer relationships, technical governance, complex stakeholder environments, and critical lifecycle events.
• Experience with enterprise multi-tier applications and technologies including Windows or UNIX administration, TCP/IP networking, relational databases, and web or application servers.
• Familiarity with Docker, Kubernetes, Helm, and ITIL-based service delivery, including incident, problem, change, availability, capacity, and service-level management.
• Working knowledge of SQL and scripting or programming technologies such as shell, batch, Java, JavaScript, or Python.
• Strong written and verbal communication skills, a consultative mindset, sound judgment, ownership, adaptability, and a related university or college degree or equivalent experience.

Nice to have

• Experience with hirify.global products such as Content Suite, Exstream, or SuccessFactors.
• Bilingual capability in English and French.

Culture & Benefits

• Collaborative environment focused on innovation, information management, privacy, technology, and customer outcomes.
• Benefits package supporting physical, emotional, and financial well-being.
• Vacation entitlement and paid time off.
• Variable and commission compensation opportunities may be available for eligible roles.
• Commitment to diversity, inclusion, accessibility, and employee development.