IDSP Program Operations Coordinator, Customer Solutions Engineering

Location: Bulgaria (Remote)

Company

hirify.global provides software and professional services supporting enterprise technology environments.

What you will do

• Maintain working knowledge of the IDSP Master Statement of Work and active amendments.
• Track Transaction Orders from creation through signature, including status, effective dates, resources, renewals, and expirations.
• Maintain accurate IDSP engagement records in the Kantata SX Professional Services Automation platform.
• Reconcile Transaction Orders with PSA engagements and monitor resource utilization.
• Track resource compliance requirements and initiate onboarding and renewal processes.
• Route operational requests and issues to the appropriate owners and support program reviews with current status information.

Requirements

• Bachelor’s degree in business administration, operations, or a related field, or equivalent experience.
• Up to 2–3 years of experience in contract administration, resource or staffing coordination, or business operations.
• Advanced Excel skills for creating and maintaining tracking data.
• Hands-on experience with a Professional Services Automation platform; Kantata SX experience is a plus.
• Strong attention to detail, organization, communication, and judgment when resolving or escalating issues.
• Ability to work remotely from Bulgaria.

Nice to have

• Experience tracking statements of work, purchase orders, Transaction Orders, or similar commercial documents through review and signature.
• Experience with client- or partner-facing programs, accounts, or contracts.
• Knowledge of utilization and billing mechanics for fixed-fee, named-resource, or time-and-materials engagements.

Culture & Benefits

• Remote work arrangement in Bulgaria.
• Inclusive workplace focused on diversity, equity, and belonging.
• Responsible use of AI-powered tools to improve efficiency and decision-making is encouraged.
• Reasonable workplace accommodations are available for individuals with disabilities.

Hiring process

• Background and reference checks are part of the hiring process.