Trust & Safety Analyst

Location: Remote in Canada

Salary: $75,000–$90,000 per year, based on education, qualifications, certifications, experience, and geographic location.

Company

hirify.global operates an app-based healthcare staffing marketplace that connects healthcare professionals with workplaces needing staff across the United States.

What you will do

• Investigate safety incidents from initial report through final resolution, providing empathetic and timely support to customers.
• Classify incidents, assess severity, and make fair deactivation decisions regarding bad actors.
• Develop safety initiatives, tools, processes, and policies that reduce incidents and strengthen marketplace integrity.
• Assess safety and compliance risks, design mitigation strategies, and prevent recurring issues.
• Monitor safety and compliance metrics, analyze trends, and recommend data-driven improvements.
• Partner with Support, Product, Legal, customers, and marketplace partners to improve safety outcomes and investigation workflows.

Requirements

• 3–5 years of experience in clinical practice, Trust & Safety, risk management, compliance, or a related field.
• Ability to resolve customer incidents with empathy, urgency, and sound judgment.
• Strong written and verbal communication skills, including the ability to communicate with varied audiences.
• Ability to identify risks, diffuse difficult situations, and make ethical, unbiased decisions in ambiguous circumstances.
• Self-directed, organized, detail-oriented, and able to work independently.
• Ability to use statistical tools and techniques to analyze, interpret, and present safety-related data.

Nice to have

• 3+ years of experience in a customer-facing role.
• LVN or RN qualification.

Culture & Benefits

• Remote-first work environment with flexibility to work from many places, with this role restricted to Canada.
• Fast-paced startup environment emphasizing curiosity, independence, and growth.
• Selection process focused on practical problem-solving skills in addition to experience and credentials.
• Opportunity to improve safety outcomes for customers on both sides of the healthcare staffing marketplace.

Hiring process

• Application.
• Case study followed by a case study interview.
• Interviews with the Head of Operations and People Ops, followed by an offer.