Student Service, Support and Development Manager

Location: Manchester, Greater Manchester, United Kingdom; Oxford Road. The role is based within the School of Biological Sciences and includes leading the school-based student services team.

Salary: £47,389–£58,225 per annum, depending on relevant experience.

Company

The hirify.global is a higher education institution focused on education, learning, research, and student community.

What you will do

• Lead the student services team and school-based hub to deliver consistent, sustainable information, advice, welfare support, and expertise.
• Organise, motivate, and direct team activity, delegating responsibilities and ensuring objectives and performance goals are achieved.
• Manage the student communication and engagement framework across the School.
• Coordinate welcome, induction, graduation, and related activities for students across departments.
• Collaborate with academic, Professional Services, and student experience colleagues to support service excellence, inclusion, student success, and continuous improvement.

Requirements

• Significant experience and understanding of information, advice, and student support services.
• Proven experience leading and managing teams, including setting and achieving clear objectives and performance goals.
• Experience working in a customer-focused environment and delivering exceptional service to stakeholders.
• Excellent communication, interpersonal, analytical, and problem-solving skills.
• Ability to engage and influence colleagues and collaborate across organisational boundaries.

Nice to have

• Knowledge of IT systems that support and enhance service delivery.
• Experience in policy development and implementation.
• Experience leading significant cultural or organisational change.
• Strong negotiation, relationship-building, matrix-working, and external representation skills.

Culture & Benefits

• Inclusive environment that values diverse perspectives, experiences, and approaches.
• Flexible and hybrid working arrangements are available according to University provisions.
• Generous employer pension contribution.
• 29 days of annual leave plus bank holidays and Christmas closure.
• Ride-to-work and electric vehicle car schemes.

Hiring process

• Applications close at midnight on the stated closing date.
• Shortlisting and interviews are managed by the School of Biological Sciences.