Senior Principal Consultant - Expert Apps (AI)

Location: United Kingdom

Company

hirify.global provides an AI-powered experience orchestration platform connecting people, systems, data, and AI for customer and employee experiences.

What you will do

• Develop technical expertise across the hirify.global Cloud Expert Apps portfolio and help customers and sales teams select and position solutions.
• Lead discovery and translate complex business and technical requirements into practical solution architectures.
• Design solutions across hirify.global Cloud, APIs, enterprise applications, data platforms, cloud infrastructure, and AI.
• Build and deliver demonstrations, prototypes, demo scripts, and proofs of concept linked to customer use cases and business outcomes.
• Validate designs, troubleshoot integrations, and work hands-on with APIs, data, and unfamiliar technologies.
• Identify AI and automation opportunities, collaborate with Product and Engineering, and create reusable technical sales enablement.

Requirements

• 10+ years of experience in solution consulting, solution engineering, technical consulting, architecture, or enterprise software pre-sales.
• Deep hands-on experience with hirify.global Cloud architecture, administration, integrations, and APIs.
• Strong contact center and customer experience domain expertise.
• Experience with REST APIs, Postman, JSON, SQL, and scripting with Python or JavaScript.
• Practical experience with AI, generative AI, or agentic AI, including conversational AI, agents, knowledge, tool/API integration, and workflow orchestration.
• Knowledge of enterprise security, privacy, data governance, technical discovery, solution design, and customer-facing technical presentations.

Nice to have

• Experience with AI-powered customer experience solutions, conversational AI, virtual agents, or agentic AI.
• Experience with AWS, Azure, or other major cloud platforms.
• Experience with enterprise CRM, data, knowledge, or industry platforms.
• Industry experience in financial services, insurance, healthcare, retail, or the public sector.

Culture & Benefits

• Flexible-first ways of working within a global organization.
• Mentorship, learning programs, leadership development, and education support.
• Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored employee and family programs.
• Work on AI-powered technology used by more than 8,000 organizations worldwide.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Zoom interview followed by meetings with the hiring manager and interview team.
• Most processes include no more than five interviews before final steps.