Senior Atlassian Service Desk Analyst (Atlassian)

Location: Remote; multiple locations. US citizenship and the ability to gain DHS Public Trust are required.

Salary: $90,000–$110,000 per year

Company

hirify.global is hiring for a remote Atlassian service desk role focused on stakeholder communication, business analysis, reporting, and technical support.

What you will do

• Provide first- and second-level technical support for Jira, Confluence, Bitbucket, and related Atlassian tools.
• Respond to user inquiries through the ticketing system, email, chat, and phone.
• Troubleshoot access, permissions, workflows, configurations, integrations, and other platform issues.
• Create accounts, manage permissions and group memberships, and configure Jira projects, workflows, screens, and fields.
• Maintain Confluence spaces, templates, documentation, and knowledge-base articles.
• Track support metrics and user trends, monitor system performance, test updates and plugins, and escalate complex issues when necessary.

Requirements

• US citizenship required.
• Ability to gain DHS Public Trust required.
• Bachelor’s degree.
• At least seven years of experience in systems analysis and information systems program design.
• Proficiency with Microsoft Office, Jira, and Confluence.

Nice to have

• Experience guiding users through Atlassian features and best practices.
• Experience assisting with onboarding and training for Atlassian tools and workflows.

Culture & Benefits

• Remote work arrangement.
• Dynamic, growth-oriented working environment.
• Benefits are available through hirify.global.