Senior Support Consultant (Intacct)

Location: Remote (United States)

Base salary: $83,000–$96,000 per year, plus bonus eligibility.

Company

hirify.global is a technology advisor and solution provider delivering ERP, HCM, CRM, implementation, and managed services for small and mid-size businesses.

What you will do

• Triage and manage Sage Intacct support requests through resolution, including complex and escalated cases.
• Provide functional support for Sage Intacct, integrations, and ISV products by gathering replication details and troubleshooting issues.
• Prioritize requests based on client impact, contractual SLAs, and service quality requirements.
• Document ticket categorization, reproduction steps, root causes, resolutions, and knowledge-transfer details.
• Identify recurring issues and process improvements, escalating long-term resolution needs to team leadership.
• Build customer relationships, contribute to knowledgebase and training materials, and coach other support team members.

Requirements

• Experience supporting Intacct or similar ERP systems as a support specialist or power user.
• Hands-on knowledge of Intacct system administration, configuration, transaction processing, bank reconciliations, and year-end closing.
• Ability to manage conflicting priorities, set expectations, and maintain SLA and service-quality standards.
• Strong interest in using system solutions to improve operational performance and willingness to learn new skills.
• College degree in Accounting, Business Management, Information Systems, or a related discipline preferred.
• Customer approval may be required to access customer information, systems, or premises.

Culture & Benefits

• Client-focused, analytical, collaborative, and continuous-learning environment.
• Medical, dental, vision, accident, critical illness, hospital indemnity, and employee assistance benefits.
• Life, disability, flexible spending, health savings, legal, identity theft protection, pet insurance, and wellness benefits.
• 401(k) retirement plan with company matching contribution.
• Paid time off starting at 15 days annually and eight paid holidays.