Renewal Agent (Surety)

Location: Sacramento, California, United States. The role begins fully onsite during the probationary period, after which a hybrid schedule with one work-from-home day per week may be available. Applicants must be legally authorized to work in the United States.

Salary: $25–$30 USD per hour, plus bonus pay.

Company

hirify.global is a growth-stage, technology and data-driven commercial MGA and insurance wholesaler building digitally focused insurance distribution solutions.

What you will do

• Manage a high-volume pipeline of contractor and surety bond renewals.
• Contact existing customers about renewal pricing, requirements, payments, and completion steps.
• Review customer and bond information, prepare renewal transactions, collect payments, and maintain accurate records.
• Coordinate with surety carrier partners and the Service team when underwriting or account assistance is required.
• Follow up on incomplete renewals, resolve obstacles, and meet retention, production, activity, and workflow objectives.
• Identify opportunities for General Liability, Workers’ Compensation, and additional surety products.

Requirements

• Experience in insurance, sales, account management, customer retention, financial services, or high-volume customer-facing work.
• Strong customer communication, relationship-building, written and verbal communication, organization, and follow-up skills.
• Ability to manage a high volume of customer interactions and transactions in a deadline-driven environment.
• Attention to detail and commitment to accurate transaction processing.
• Ability and willingness to learn insurance products, underwriting concepts, and technology; proficiency with Microsoft Office.
• Ability to work onsite in Sacramento during the initial probationary period and legal authorization to work in the United States.

Nice to have

• Previous surety experience.
• Active California Property and Casualty license.

Culture & Benefits

• Product-specific training and licensing support are provided.
• Medical, dental, vision, life, disability, and supplemental insurance benefits.
• 401(k) plan with company match and employee ownership program.
• Paid time off, 11 company-paid holidays, and various time-off programs.
• Professional development opportunities, financial wellness resources, employee discounts, and employee assistance programs.