Sr. Manager, Operational Excellence (Patient Support) (AI)

Location: Pittsburgh or Seattle; open to New York City or Seattle with 25% travel.

Company

hirify.global is a healthcare technology company building digital products that improve prescription access, affordability, delivery, and patient support.

What you will do

• Develop and execute operational strategies with the Senior Director of Patient Support.
• Lead a portfolio of cross-functional initiatives across Patient Services, Product & Engineering, Data, and other teams.
• Drive process improvements that increase CSAT and improve Average Handle Time.
• Identify and resolve root causes of patient-support contacts to reduce contact rates.
• Develop solutions across people, process, and technology while raising operational standards.
• Build dashboards, analyze trends and bottlenecks, run SQL and Excel analyses, and communicate operational metrics.

Requirements

• Must be based in Pittsburgh or Seattle; New York City is also considered with 25% travel.
• 10+ years of experience in operations, strategy, or process improvement in a high-growth company.
• Bachelor’s degree in Business Administration, Operations Management, or a related field; a master’s degree is preferred.
• Strong problem-solving, project management, stakeholder management, communication, and analytical skills.
• Proficiency with data analysis and business intelligence tools such as Excel, SQL, and Tableau.
• Experience using AI in daily workflows and implementing AI at the enterprise level.

Nice to have

• Experience in healthcare technology, pharmacy, contact centers, or customer operations.
• Lean/Six Sigma certification.
• Master’s degree.

Culture & Benefits

• Mission-driven work focused on improving access to affordable medications and patient outcomes.
• Collaborative, cross-functional environment centered on continuous learning and operational excellence.
• Equal opportunity workplace that values diversity.