Customer Experience Engineer I/II

Location: Remote in the United States or Canada

Salary: $100,000–$135,000 USD per year

Company

hirify.global provides an AI-powered software delivery platform for testing, deployment, security, reliability, governance, and cloud cost optimization.

What you will do

• Own enterprise customer cases end to end, including triage, root-cause analysis, and resolution of pipeline, deployment, connectivity, and infrastructure issues.
• Troubleshoot environments involving Kubernetes, ECS, Docker, AWS, GCP, and Azure.
• Participate in occasional customer build engagements, shadowing and co-building with senior engineers.
• Develop diagnostic scripts, dashboards, tooling, and small product fixes with Product and Engineering.
• Lead customer calls and screen shares, communicate findings, and create runbooks, playbooks, and reusable templates.

Requirements

• 2+ years of experience in customer-facing engineering, DevOps, SRE, or platform engineering, or equivalent experience through internships, projects, or open source.
• Hands-on experience with Kubernetes, ECS, Docker, and at least one of AWS, GCP, or Azure.
• Knowledge of CI/CD concepts, Linux, and networking fundamentals.
• Scripting experience with Python, Node, Bash, or a similar language, plus the ability to read source code and make small guided changes.
• Clear written and verbal communication, including the ability to lead customer calls and document findings for technical and managerial audiences.

Nice to have

• Experience with observability tooling, infrastructure as code, AI agents or MCP, and secrets management.
• Interest in contributing to AI/LLM-powered internal tooling.

Culture & Benefits

• Mentorship and opportunities to grow into independently leading customer build engagements.
• Flexible work schedule and remote work.
• Healthcare benefits, FSA, EAP, flexible time off, and parental leave.
• Monthly internet reimbursement and regular social and team-building events.