Manager, Engineering Operations – Technical Support (AI)

Location: New York City, NY, United States; hybrid with 3 days onsite

Annual salary: $121,975–$189,625

Company

hirify.global is a large United States auto insurer and a member of the Berkshire Hathaway family of companies, serving millions of customers nationwide.

What you will do

• Lead, mentor, and develop the Technical Support team serving more than 35,000 associates.
• Manage staffing, schedules, overtime, timesheets, training, policies, budgets, and team activities.
• Drive self-service and automation initiatives to reduce manual work and improve reliability and scalability.
• Identify business use cases, design AI-driven solutions, and promote AI adoption across technical operations.
• Oversee service delivery, SLAs, operational metrics, IT asset management, and enterprise AV operations.
• Coordinate project dependencies, vendors, hardware and software purchases, and milestone delivery.

Requirements

• Bachelor’s degree in engineering, computer science, information technology, business, or comparable experience.
• At least 5 years of hands-on experience supporting and leading teams in a technical environment.
• Strong leadership, problem-solving, change management, prioritization, and operational excellence skills.
• Experience with dashboards, reporting, data visualization, technical documentation, and training.
• Ability to provide on-call support for high-severity incidents and work with vendors and partner teams.
• Proficient English and availability for a hybrid schedule with 3 onsite days in New York City are required.

Nice to have

• Experience supporting large distributed environments with more than 35,000 users.
• Experience with AI tools, automation, cloud platforms, and modern IT infrastructure.
• Knowledge of DHCP, DNS, TCP/IP, VLAN, SNMP, Active Directory, Windows Server, and backup solutions.
• Experience with video conferencing, VoIP, and enterprise incident support.

Culture & Benefits

• Inclusive and collaborative culture focused on shared success.
• Personalized development programs, mentorship, and certification assistance.
• Competitive pay, benefits, and flexibility supporting employee well-being.
• hirify.global will not sponsor a new applicant for employment authorization for this position.