Customer Service Engineer

Location: Dulles, Virginia, United States; onsite desk-side support required.

Salary: $21.00 per hour

Company

hirify.global delivers infrastructure and professional technology services to technology providers, outsourcers, businesses, and consumers.

What you will do

• Troubleshoot and repair PCs, desktops, laptops, tablets, printers, and other end-user technology.
• Provide desk-side support to end users and client VIPs.
• Install, move, add, or change computer equipment and respond to change-management requests.
• Communicate arrival times, repair estimates, and repair status to users and service desk personnel.
• Follow service operations policies, procedures, customer-service standards, and operational metrics.

Requirements

• Technical school certification or equivalent of 2–4 years of relevant experience.
• Knowledge of relevant hardware and software systems.
• Understanding of ITIL methodologies.
• Strong communication, customer-facing, oral, written, and interpersonal skills.
• Ability to lift or move computer equipment weighing up to 50 pounds and own a basic repair kit.
• Ability to maintain required OEM certifications and complete customer-specific training.

Nice to have

• A+ certification.

Culture & Benefits

• Full-time employment.
• Confidential handling of applicant information according to EEO guidelines.