Account Director (Retail POS)

Location: London, England, United Kingdom; hybrid workplace with up to 40% working from home. The artwork production team is based in Birmingham.

Company

hirify.global provides marketing production and campaign delivery services for clients including M&S Food.

What you will do

• Coordinate the production and delivery of in-store POS campaigns for the M&S Food account.
• Act as the senior day-to-day contact for M&S stakeholders and build trusted client relationships.
• Lead and develop Senior Account Managers, providing direction, coaching, feedback, and support.
• Manage campaign timelines, briefs, artwork approvals, production workflows, budgets, and cost trackers.
• Resolve escalations, remove blockers, and keep internal and client teams aligned with critical path deadlines.
• Support ITG technology platform implementation and change management across M&S and ITG.

Requirements

• Experience in an agency environment; advertising experience is advantageous.
• Strong knowledge of creative processes and in-store point-of-sale production.
• Strong project management skills, including trafficking multiple projects at different creative stages.
• Previous leadership or line management experience, with the ability to motivate and develop others.
• Confident senior-level client communication, stakeholder management, and escalation handling.
• Ability to work at pace in a fast-moving retail environment while maintaining accuracy and control.

Nice to have

• Background in retail.
• Advertising agency experience.

Culture & Benefits

• Hybrid smart working, with the option after 12 months to work from abroad for up to 90 days per year.
• 25 days of holiday plus bank holidays, a paid Wellbeing Day, and flexible bank holidays.
• Enhanced family leave, wedding and honeymoon leave, and an Employee Assistance Programme.
• Pension scheme, medical cash plan, electric car salary sacrifice scheme, and payroll giving.
• Funding for professional qualifications, wellbeing workshops, volunteer days, community groups, and employee recognition awards.