PS Interactive Services COE Support Consultant (C#/Java)

Location: Nicosia, Cyprus; hybrid work

Company

Financial technology company providing assisted- and self-service solutions and support services for financial institutions, retailers, and other industries worldwide.

What you will do

• Provide technical support and respond to customer requests by identifying issues and communicating resolution information.
• Reproduce, localize, document, and escalate problems to developers while finding practical workarounds.
• Use JIRA and other issue-tracking tools to search for related reports, submit new issues, and maintain customer logs.
• Create and maintain internal and external documentation and knowledge-base content.
• Administer and support solution-deployment tools, configure demos, and deliver them to internal and external users.
• Support QA processes and collaborate with technical and non-technical stakeholders.

Requirements

• Bachelor’s or Master’s degree in Computer Engineering, Computer Science, or a related field.
• Strong understanding of object-oriented programming and experience with one or more of ASP.NET, C#, Java, HTML, XML, or Web Services.
• Good SQL programming knowledge, preferably with Microsoft SQL Server.
• Ability to work from basic requirements, prioritize shifting assignments, work independently, and meet deadlines under pressure.
• Excellent analytical, problem-solving, communication, and presentation skills.
• Good command of spoken and written English is required.

Nice to have

• 0–3 years of relevant experience.
• Familiarity with major operating systems and SSH.
• Network connectivity troubleshooting experience.
• Linux fundamentals.

Culture & Benefits

• Hybrid work environment.
• Inclusive workplace focused on fairness, individuality, and performance-based development.
• Employment is conditional upon passing applicable screening criteria.