Technical Support Technician II (French & English)

Location: Hybrid in Sofia, Bulgaria; office attendance is required at least three times per week

Salary: €13,100–€17,650 annual base pay

Company

hirify.global provides a workforce operating platform with workforce insights and people-first AI for organizations across industries.

What you will do

• Provide technical support to HRSD product users and manage incoming requests.
• Prioritize requests and maintain clear communication about support status.
• Analyze and reproduce use cases to validate reported technical issues.
• Resolve complex configurations and technical challenges, escalating and managing third-level support requests when necessary.
• Build expertise in HRSD features, stay current with product updates, and collaborate with Technology and Product Development teams.
• Create troubleshooting articles and maintain user-facing documentation.

Requirements

• At least one year of experience in a product support role.
• High school diploma, general education degree, or equivalent.
• Strong analytical thinking, problem-solving, prioritization, and presentation skills.
• Excellent written and verbal English and French communication skills.
• Ability to work independently and collaboratively while maintaining a strong customer focus.

Nice to have

• Experience with MS Office, PostgreSQL or MySQL databases, CRM or enterprise software, and Salesforce.
• Customer service, troubleshooting, documentation, organizational, and multitasking experience.
• Results-oriented, empathetic, and quality-focused approach.

Culture & Benefits

• 25–28 days of annual leave.
• Medical coverage for employees and dependents, plus life, disability, critical illness, and AD&D coverage.
• EUR 95 monthly meal vouchers and a quarterly EUR 275 U Choose allowance.
• Global tuition reimbursement of up to EUR 3,425 per year.
• Fertility support of up to EUR 6,525 per year, adoption assistance, business travel insurance, and 24/7 employee assistance programs.
• Performance-based bonus eligibility and potential restricted stock unit awards.