Client Support Specialist (German Bilingual)

Location: Remote within Poland; physical residence in Warsaw or Krakow is required. Working hours are 9 AM–6 PM British Standard Time.

Salary: PLN 110,000–125,000 plus bonus.

Company

hirify.global provides an AI-powered GRC Intelligence Platform for enterprise audit, risk, ESG, and information security management.

What you will do

• Resolve client product functionality questions and provide technical troubleshooting through email, live chat, and video sessions.
• Build deep product knowledge and explain platform features clearly.
• Collaborate with engineering and product teams to escalate issues and share client feedback.
• Use AI tools and internal knowledge bases to draft responses, summarize tickets, and identify key issues.
• Analyze client feedback trends and recommend improvements to the user experience.

Requirements

• C1/advanced-high German and English proficiency required.
• Physical residence in Poland, specifically Warsaw or Krakow, required.
• Ability to work the 9 AM–6 PM British Standard Time shift required.
• At least 3 years of SaaS or technology Tier 1 customer support experience required.
• Experience diagnosing and resolving technical issues with empathy and patience.
• Strong written, verbal, phone, email, and online communication skills; a bachelor's degree or equivalent experience.

Nice to have

• Accounting and audit knowledge.
• Helpdesk ticketing system experience, especially Zendesk.
• C1 or advanced French proficiency.

Culture & Benefits

• Monthly work-from-home allowance, varying by location.
• Location-dependent benefits including statutory coverage, annual leave, and holidays.
• Competitive compensation and bonus program.
• Employee resource groups and opportunities for team and company-wide gatherings.
• Values include customer obsession, resilience, innovation, collaboration, and continuous learning.