Web Hosting Customer Experience Specialist - English (AI)

Location: Remote; position is expected to be performed outside Ontario. Schedules follow Eastern Time (Toronto): 9:00 AM–5:30 PM, 10:00 AM–7:00 PM, 11:00 AM–7:30 PM, or 3:00 PM–11:30 PM.

Company

hirify.global operates specialist brands in business technology, infrastructure, channel commerce, web hosting, and customer experience as part of the Managed.com family.

What you will do

• Provide technical support by phone, email, tickets, and live chat.
• Troubleshoot and resolve website, email, hosting, and other web technology issues.
• Install, configure, maintain, and repair content management systems such as WordPress.
• Explain DNS settings, web hosting components, and web design tools in clear, actionable language.
• Handle or escalate pre-sales, sales, and billing inquiries, and conduct customer callbacks.
• Use AI tools where practical while maintaining a high-quality customer experience.

Requirements

• Experience in technical support, helpdesk, customer service, or a related technology role.
• Strong troubleshooting skills, particularly for websites and email systems.
• Strong written and verbal communication skills in English and Spanish.
• Ability to work one of the scheduled shifts aligned with Eastern Time (Toronto).

Nice to have

• Experience with web hosting platforms.
• Additional customer service or related technical experience.

Culture & Benefits

• Remote-first work with colleagues across many countries.
• Competitive pay benchmarked against the markets where hiring takes place.
• Flexibility within the core hours required by the team.
• Professional development support and opportunities to take ownership of work.
• Access to AI tools and flexibility to experiment with them.