Senior Application Support Analyst (SQL / Insurance Systems)

Location: UK-based, any city; willingness to travel to client sites when required.

Company

hirify.global is a global IT services company delivering technology solutions and support to private and public sector clients across multiple industries.

What you will do

• Provide application and database support for insurance software solutions while meeting client expectations and contractual SLAs.
• Investigate complex incidents, design solutions, and develop, test, and deploy fixes and enhancements using SQL Server and DXC application tools.
• Support the full delivery lifecycle, including requirements analysis, documentation, testing, release management, and deployment.
• Collaborate with clients, stakeholders, development, QA, and service delivery teams to improve operational support.
• Participate in support rotas, client meetings, service reviews, incident management, and problem resolution.
• Mentor team members and contribute to service improvement and operational management activities.

Requirements

• Strong SQL Server development and support experience, including issue investigation, solution design, fix development, and deployment support.
• At least 2 years of SQL Server experience covering database development and support.
• Experience in application support, systems analysis, business analysis, or a similar client-facing technical role.
• Experience or exposure to insurance practices or insurance systems.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Must be UK-based and able to travel to client sites when required.

Nice to have

• Experience working in the insurance industry or supporting enterprise-scale business applications.
• Knowledge of SDLC methodologies and ITIL practices.
• Experience with data analysis, reporting, programming, database structures, and system integrations.
• Experience presenting to clients and senior stakeholders.

Culture & Benefits

• Work with insurance clients across multiple markets and business sectors.
• Collaborative and supportive environment with an experienced team.
• Opportunities to develop technical and business expertise in a specialised industry.
• Ongoing career development and progression opportunities within a global technology organisation.
• Work model prioritising in-person collaboration while offering flexibility for wellbeing, productivity, and individual work styles.