Senior Application Support Analyst (SQL / Insurance Systems)

Location: UK-based, any city; willingness to travel to client sites when required.

Company

hirify.global is a global IT services company delivering technology solutions and application support for private and public sector clients.

What you will do

• Provide application and database support for insurance software solutions while meeting contractual service levels and client expectations.
• Investigate issues, design solutions, develop fixes, and deploy enhancements using SQL Server and DXC application tools.
• Support requirements analysis, documentation, testing, release management, and deployment across the delivery lifecycle.
• Manage incidents, resolve problems, and deliver enhancements in line with service commitments and project objectives.
• Work with development, QA, service delivery, clients, and stakeholders to improve operational support.
• Mentor team members, participate in support rotas and client meetings, and contribute to service improvement.

Requirements

• Strong SQL Server development and application support experience, with at least 2 years of SQL Server experience.
• Experience or exposure to insurance industry practices or insurance systems.
• Background in application support, systems analysis, business analysis, or a similar client-facing technical role.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Ability to work independently and collaboratively in a client-facing environment.
• Must be UK-based and willing to travel to client sites when required.

Nice to have

• Experience supporting enterprise-scale business applications.
• Knowledge of SDLC methodologies and ITIL practices.
• Experience with data analysis, reporting, programming, database structures, and system integrations.
• Experience presenting to clients and senior stakeholders.
• Background in software support, software development, or business systems environments.

Culture & Benefits

• Work with leading insurance clients across multiple markets and business sectors.
• Develop technical and business expertise in a specialised industry.
• Collaborate with an experienced and supportive team.
• Access ongoing career development and progression opportunities.
• Work model prioritises in-person collaboration while offering flexibility for wellbeing, productivity, and individual work styles.