Service Desk Support Analyst - On-Site, Chelmsford, Brentwood and London

Location: Fully on-site across hirify.global offices in Chelmsford, Brentwood, London, and other UK sites

Company

hirify.global is a UK-based business advisory firm providing corporate finance, debt, forensic, financial, restructuring, and real estate advisory services through offices across the UK, Isle of Man, and Cyprus.

What you will do

• Act as the first point of contact for IT incidents and service requests by phone, email, and ticketing systems.
• Log, categorize, prioritize, and manage incidents and requests in the ITSM platform.
• Diagnose and resolve hardware, software, network connectivity, and Microsoft 365 issues.
• Escalate complex incidents to second-line or specialist teams with complete documentation.
• Support core business applications and contribute to knowledge base and service improvement initiatives.
• Maintain accurate interaction and resolution records while following security, compliance, and ITIL-aligned practices.

Requirements

• Strong customer service and professional communication skills.
• Solid knowledge of Windows OS, Microsoft 365, and common business applications.
• Ability to troubleshoot hardware and software issues effectively.
• Familiarity with ITSM tools such as ServiceNow or Remedy.
• Analytical, organized, collaborative, and adaptable approach with strong attention to detail.
• Availability for fully on-site work across the specified UK offices, with coverage between 08:00 and 18:00 on staggered shifts.

Nice to have

• ITIL Foundation certification.
• Previous Service Desk or IT support experience in a professional services or financial environment.

Culture & Benefits

• Clear, confident, pragmatic, and approachable working style.
• Commitment to inclusion, equity, diversity, and equal opportunity.
• Learning and development programmes supporting long-term career growth.
• Focus on sustainability, stakeholder relationships, and continuous improvement.