Salesforce & Tooling Lead (Web3)

Location: Hybrid role based in the London or Paris office, with on-site work required five days a week.

Company

hirify.global develops hardware wallets and digital asset products that help individuals and companies securely buy, store, swap, grow, and manage crypto assets.

What you will do

• Lead, mentor, and line-manage a team of Salesforce Administrators.
• Own the strategic direction, administration, and operational health of Enterprise and consumer Salesforce environments.
• Serve as the subject-matter expert for Agentforce, including maintenance, troubleshooting, and enhancement.
• Design and build scalable solutions with Apex, Lightning Web Components, Salesforce-native tooling, Service Cloud, Experience Cloud, and external integrations.
• Own release management, CI/CD, JIRA backlog development, platform governance, documentation, and technical project delivery.
• Lead AI initiatives that improve efficiency and customer experience across Customer Success.

Requirements

• Ability to work on-site five days a week in London or Paris.
• At least five years of hands-on Salesforce experience in high-volume B2B and/or B2C environments.
• Experience with Service Cloud, Experience Cloud, API integrations, and CI/CD.
• Proven experience operating and troubleshooting Agentforce is required.
• Deep expertise in Apex, Lightning Web Components, and Salesforce architecture, plus experience leading and developing a Salesforce team.
• Salesforce certifications as Administrator, Platform App Builder, and Platform Developer; strong communication and stakeholder-management skills.

Nice to have

• Service Cloud Consultant certification.
• Agentforce Specialist certification.

Culture & Benefits

• Health and life insurance.
• Shareholder opportunities and additional financial benefits depending on the country of employment.
• Commuter allowance.
• Personalized learning and development programs.
• Inclusive hiring process with workplace adjustments and accommodations available.