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10 дней назад

Customer Service Coordinator

Формат работы
onsite
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
Egypt
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Customer Service Coordinator (Export Logistics): Coordinating export customer orders, shipment execution, documentation, and after-sales support in Cairo with an accent on international shipping compliance, customer communication, and on-time fulfillment. Focus on preparing export documents, coordinating freight forwarders and carriers, resolving customer concerns, and monitoring operational KPIs.

Location: Cairo, Egypt; onsite

Company

Villeroy & Boch Group is a global manufacturer in the ceramics and lifestyle sector, operating across Dining & Lifestyle and Bath & Wellness.

What you will do

  • Serve as the primary contact for export customers, handling inquiries, orders, updates, and after-sales concerns.
  • Process and monitor customer orders to support accurate, timely fulfillment and delivery.
  • Coordinate with supply chain teams, freight forwarders, shipping lines, and carriers to execute shipments efficiently.
  • Prepare, review, file, and submit export documents, including invoices, packing lists, certificates of origin, and documents required by banks or the Chamber of Commerce.
  • Ensure compliance with international shipping regulations, customs requirements, company policies, and export guidelines.
  • Track operational KPIs, resolve issues, and support service improvements and ad-hoc projects.

Requirements

  • Bachelor’s degree in Business Administration, Logistics, Supply Chain, or a related field.
  • 3–5 years of experience in export customer service, international logistics, or order management.
  • Strong knowledge of export documentation, Incoterms, and international shipping regulations.
  • English proficiency is required.
  • Proficiency in SAP and Microsoft Office, including Excel, Word, and Outlook.
  • Strong communication, organizational, multitasking, and deadline-management skills.

Culture & Benefits

  • Work in an international organization with operations in 42 countries.
  • Collaborate with customer service, supply chain, logistics, and internal business teams.
  • Contribute to customer satisfaction, service-level improvements, and operational efficiency.

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