Senior Pre- & Post-Sales Customer Engineer

Location: London, UK; hybrid work with 3 days per week in the London office

Company

hirify.global is a software company founded in 2013 that helps organizations understand and improve product success through digital adoption and product experience tools.

What you will do

• Own technical strategy for complex enterprise accounts across acquisition, implementation, adoption, expansion, and escalation.
• Partner with Account Directors on pre-sales, product expansion, technical evaluations, tailored demos, requirements gathering, and customer workshops.
• Lead strategic onboarding, integrations, training, complex deployments, and customer-specific implementation playbooks.
• Diagnose adoption issues, connect technical execution to retention, expansion, ROI, and value realization, and drive measurable customer outcomes.
• Resolve ambiguous technical escalations and collaborate with Product or Engineering when needed.
• Build reusable playbooks, document repeatable fixes, coach peers, and use AI tools to improve account research, content creation, and workflows.

Requirements

• 5–8 years of experience in a customer-facing technical role such as Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.
• Deep hands-on experience with HTML, CSS, JavaScript, and REST APIs, including architecting and troubleshooting complex front-end implementations.
• Experience managing strategic enterprise accounts with executive-level stakeholders and complex technical or business requirements.
• Ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs, and connect technical work to business outcomes.
• Hands-on, day-to-day use of AI tools for account research, content creation, or workflow automation.
• Experience mentoring or coaching junior technical team members and building strong customer relationships.

Nice to have

• Experience with hirify.global, digital adoption platforms, product analytics, or in-app experience tooling.
• Mobile app development experience with Swift, Android, or React Native.
• Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation.
• Experience creating reusable frameworks, playbooks, or processes adopted by a broader team.

Culture & Benefits

• Hybrid culture with regular in-office collaboration in London.
• Medical, dental, and life coverage.
• Pension matching, equity, and lifestyle perks.
• Values include Bias to Act, Hone Your Craft, The Team is hirify.global, and Maniacal Focus.
• Equal opportunity workplace with reasonable accommodation available during the recruitment process.