Enablement Lead (Legal AI)

Location: Edinburgh, United Kingdom; in-person office work and customer visits by default

Company

hirify.global is building a legal operating system for in-house teams, combining customer workflows with AI agents while keeping lawyers in control of judgement-based work.

What you will do

• Own and continuously improve the customer onboarding journey from implementation to confident, capable usage.
• Build and teach Legal AI fundamentals, product overviews, feature deep dives and live training for lawyers, business users, champions and admins.
• Create self-paced certifications, learning paths, guides and video content through a customer academy.
• Diagnose stalled adoption and run re-enablement programmes that restore customer self-sufficiency.
• Partner with Product on in-app guidance, walkthroughs and prompts, and measure learning outcomes through product-usage data.
• Work with Transformation, Customer Success, Support Engineering, Account Management and Product to align enablement with implementations and product changes.

Requirements

• 3–5 years of experience in customer enablement, training, onboarding, customer education, implementation or a similar customer-facing role where teaching was central.
• Ability to design structured learning curricula with clear sequences and outcomes for complex products.
• Confidence delivering sessions in person and on video to senior lawyers and day-to-day users.
• Experience creating self-paced courses, certifications, guides or video content.
• Strong organisation, communication and programme-management skills, with comfort handling product-usage data.
• Curiosity about AI and legal technology, plus a strong learning mindset and openness to feedback.

Culture & Benefits

• In-person team based in Edinburgh, with office work and customer visits expected by default.
• High ownership and a fast-moving environment without an established playbook for every situation.
• Direct collaboration with the VP of Transformation and customer-facing and Product teams.
• Opportunity to define customer enablement standards, curricula and certifications as the function grows.