Senior Pre- & Post-Sales Customer Engineer, Enterprise

Location: London, UK; hybrid schedule with in-office work 3 days per week

Company

hirify.global is a software company founded in 2013 that helps organizations understand and improve product success through digital adoption and product experience solutions.

What you will do

• Own the technical customer journey for strategic enterprise accounts across pre-sales, implementation, adoption, expansion, and escalation.
• Partner with Account Directors to identify customer needs, deliver tailored demos, lead technical evaluations, and run hands-on workshops.
• Lead complex onboarding, integrations, implementations, training, and customer-specific value realization plans.
• Diagnose adoption barriers, connect technical execution to retention, expansion, ROI, and measurable business outcomes.
• Build reusable playbooks, document repeatable fixes, coach peers, and improve Customer Engineering workflows using AI tools.
• Resolve ambiguous technical escalations and advise account teams and executive-level customer stakeholders on technical strategy.

Requirements

• 5–8 years of experience in a customer-facing technical role such as Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.
• Hands-on expertise with HTML, CSS, JavaScript, and REST APIs, including architecting and troubleshooting complex front-end implementations.
• Experience managing strategic enterprise accounts with executive stakeholders, competing priorities, and complex technical or business requirements.
• Ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs while connecting technical work to business outcomes.
• Hands-on daily use of AI tools for account research, content creation, or workflow automation.
• Experience mentoring or coaching junior technical team members.

Nice to have

• Experience with hirify.global, digital adoption platforms, product analytics, or in-app experience tooling.
• Mobile app development experience with Swift, Android, or React Native.
• Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation.
• Experience building reusable frameworks, playbooks, or processes adopted by a broader team.

Culture & Benefits

• Hybrid culture with regular in-office collaboration in London.
• Medical, dental, and life insurance coverage.
• Pension match, equity, and lifestyle benefits.
• Values centered on action, craftsmanship, teamwork, and strong focus on customer and product success.
• Equal opportunity workplace with reasonable accommodation available during the recruitment process.